CRM & customer care
Bring contact details, sales opportunities and service history into a clear workflow. Your team knows who owns each relationship and what needs to happen next.
Scope, delivery dates and acceptance criteria are agreed before work starts.
Standardise records from approved sources, with rules to identify and resolve duplicates.
Assign an owner, a sales stage and a next action so team members can work together.
Track service requests, follow-up dates and reminders within the customer process.
An illustrative journey that sales and customer care teams can follow together.
Record contact information, the source and the request to be handled.
Choose an owner and place the opportunity in the right sales stage.
Update conversations, schedule reminders and record the outcome.
Create follow-up tasks or service requests using the agreed rules.
Implementation prices cover the work described in each package, not CRM licences by default. Existing platform configuration or custom development is selected after the needs are agreed.
Implementation scope
From 24,000,000 VND / implementation
Before applicable taxes
Establish one clear customer process on a suitable solution.
Implementation scope
From 45,000,000 VND / implementation
Before applicable taxes
Extend team coordination and connect one verified data source.
Ongoing service
1,500,000 VND / month
Before applicable taxes
Optional support for a CRM system already handed over.
Prices exclude applicable taxes and third-party charges such as software licences, cloud/hosting, AI usage, SMS/Zalo messages and equipment. Work outside the agreed scope is approved before it starts. Monthly operations support is optional and separate from warranty fixes covered by the handover agreement. Call-centre services, a separate mobile app and unlimited messaging are excluded. Channel API rights and limits must be verified.
Stages, required fields and assignment rules for the selected package.
Import templates, duplicate-handling rules and the connections included in delivery.
Access rights, work status and reporting based on the configured data.
Training for the responsible team, record maintenance and the support request process.
Review how you receive enquiries, sell and care for customers today, the available data and how your team works today.
Set deliverables, limits, cost, owners and acceptance criteria before work starts.
Configure or develop the agreed scope and check it with approved sample data.
Your team tests normal tasks, exceptions and access rights.
Provide guidance and documentation, then agree how support requests are handled.
Staff see and handle information appropriate to their roles. Messaging must follow the customer's choices and each channel's policies. Meta and Zalo connections depend on API access, accounts, licences and channel charges; a CRM is not permission to send unrestricted bulk messages.
Either may be suitable. We can configure an appropriate platform or improve an existing system. Custom development is scoped separately after reviewing the process, data and available connections.
No. Listed prices cover implementation or support work within the stated scope. Subscriptions, licences, messaging channels and other third-party services are identified separately before use.
Prepared data can be imported through an agreed CSV template within the package limit. Missing, duplicate or unowned records need clarification first; large-scale data clean-up is a separate scope.
This depends on the APIs, account permissions, licences and policies of Meta, Zalo or the website platform. A connection is included only after the source is verified and named in the scope.
Not by default. Viewing, editing and exporting rights follow the agreed roles and organisation. These access scenarios are checked before handover.
It includes 4 hours of support or small adjustments on one delivered CRM during working hours. New automations, integrations or large data migrations are agreed separately before work starts.
Start with your current sales process and a sample of data you are authorised to share.
Next step
Your name and one way to reach you are enough.
