The same information is entered in several places
Review where data originates and is used, then design shared flows, permissions and connections between separate steps.
When information lives across spreadsheets and staff move it manually between steps, Cyno helps build software around the actual workflow. Start with the most important process, review working versions and agree acceptance criteria before expanding.
Bookings and operations in one place
Review where data originates and is used, then design shared flows, permissions and connections between separate steps.
Bring statuses, responsibilities and transition rules into a system that gives the team a shared view of the workflow.
Assess configuration and integration options before deciding which functions need custom development.
The proposal turns these work areas into agreed deliverables, responsibilities and acceptance criteria for your project.
Clarify user roles, business rules, inputs and exceptions. Agree how each feature will be checked.
Present screens and task journeys so the people doing the work can give feedback before development.
Build agreed features, permissions and integrations. Scope, reconcile and test data migration before operational use.
Test business scenarios with the responsible users, provide guidance and hand over documentation with the support arrangement.
Explore the scope and implementation approach in projects Cyno has introduced.
Bookings and operations in one place
A system supporting bookings, customer data and operations across multiple service locations.
ERP around the production workflow
A modular system in development for orders, inventory and operational reporting.
Compare the work involved. A quote follows discovery, with delivery costs and recurring costs shown separately.
For a known business problem where features, cost and delivery approach still need definition.
For solving a core workflow and gathering user feedback before expanding.
For adding management tools, reports, data connections or automation to an existing system.
Work with process owners and users to understand the tasks, bottlenecks and data involved.
Output: Problem definition and implementation priorities
Complete specifications, prototypes and acceptance criteria, including integration, migration and team responsibilities.
Output: Feature scope, prototypes and a phased plan
Build by priority, present working versions and address feedback within the agreed scope.
Output: Software versions users can check against real workflows
Test with users, carry out the data plan and guide the team before operational use.
Output: Software, documentation, access and agreed support scope
Start with your workflow, forms and current problems. We define the discovery scope first. Once functions, integrations and acceptance criteria are clear, both teams can estimate the work and choose a suitable first phase.
The first milestone depends on the selected workflow, integration needs and data readiness. Work is divided into reviewable stages. An operational date follows specifications and planning for your project.
The agreement clarifies rights to source code, documentation, data and third-party components. Handover items, hosting accounts and access are agreed for your project so the business can manage and continue operating or developing the system.
Issues within the accepted scope are handled under the warranty terms. Maintenance, operational support and new business requirements are agreed separately. Changes are assessed for cost, data and schedule impact before development.
Involve a process decision-maker and the people who will use the software. Prepare workflow notes, forms, current tools and anonymised sample data. System access is discussed within the discovery scope.
Choose relevant measures such as processing time, repeated data entry or status visibility. Review the first release with users before expanding. Actual savings depend on data, workflows and team adoption.
Explore the concepts, approaches and preparation that can help you define your project. These articles are in Vietnamese.
Cách xác định phạm vi ERP theo quy trình doanh nghiệp, chọn phần việc ưu tiên và nghiệm thu trước khi mở rộng hệ thống.
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Tìm hiểu cách hệ thống CRM vận hành, quản lý dữ liệu khách hàng tập trung và những nền tảng cần có khi triển khai.
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Góc nhìn của Cyno về chuyển đổi số, ERP và tự động hóa trong năm 2026, cùng bài toán vận hành được giới thiệu qua Karabox.
Read articleTell us what your team does, which tools it uses and where work gets stuck. We will identify priority functions and a practical discovery step.
Describe a time-consuming workflow, the tools your team uses and the change you want to make. We will identify what to address first and how to phase delivery.